Tailored service with an assigned Client Manager

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We are a privately owned, family company with a dedicated qualified team.

Navigating your way through insurance polices to ensure you and your business are adequately protected can be a daunting task. Especially if you don’t have experienced insurance professionals to assist you.

Shortland Insurance Brokers know policies and more importantly, they know how to comprehensively assess your risks within your business. You want cover that gives you certainty and our efficient team of professionals will quickly outline your risks and the best insurance policy tailored to meet your needs.

While it may appear savvy to shop around comparing policies on price, the truth is that not all policies terms are the same. Not all policies may adequately cover your risks. While your time is prescious, so is our expertise working for you – to get your business insurance needs settled and use our network relations to negotiate the best deal for you – contact us!

Your own dedicated Client Manager

As our client, you are assigned a dedicated Client Manager who is responsible for looking after your individual needs on an ongoing basis. Whether you have questions about your coverage or need to make a claim, your Client Manager will be available to help you in any way they can.

Andrew Ball

CEO & Managing Director

Qualified Practicing Insurance Broker (QPIB), ANZIIF (Snr Assoc.) CIP Dip F.S (IB) (RM)

Commencing his career in the insurance sector with Shortland Insurance in 1989, it’s safe to say Andrew Ball understands insurance like the back of his hand. Joining the business his father Stewart Ball founded in 1977, Andrew worked alongside both parents and his sister for more than two decades before acquiring full ownership of the company in June 2011. Continuing the family business tradition, Andrew is now Managing Director alongside his wife Marisa, who, in addition to being a Director, is also the company’s Financial Controller.

Shortland Insurance Brokers is a shareholding member of the Steadfast Group Limited. This partnership ensures the company delivers a unique combination of integrity and traditional family values backed by the strength and support of Australia’s largest insurance broking network. The company handles the complete end-to-end insurance and risk management needs of the full spectrum of business types from sole operators to multinational corporations located throughout Australia.

As Managing Director, Andrew is responsible for overseeing all insurance programs established and maintained by the team as well as the ongoing growth of the business and professional development of each team member. He also maintains a hands-on client management role with a number of clients, many who have been with him since his early years in the industry, including some now into the second generation. Andrew’s primary areas of specialty are the transport, warehousing, manufacturing and property sectors.

Combining outstanding knowledge and experience with loyalty, generosity and an unwavering commitment to customer service, Andrew is known for his open door policy and willingness to go the extra mile to exceed both client and staff expectations.

Donna Daley

Senior Account Manager

Qualified Practicing Insurance Broker (QPIB), ANZIIF (Snr Assoc.) CIP, Dip F.S (I.B)

Donna began her insurance career with Shortland Insurance in 1990 and is one of the longest serving members of the team. Highly regarded by her colleagues and clients alike, Donna has maintained a number of ongoing client relationships since her early days with the company. She has contributed greatly to Shortland Insurance’s internal office procedures. Specialising in the insurance needs of those operating in the transport sector/trucking industry, Donna also tailors insurance packages to suit the specific needs of small business operators, residential and commercial strata properties and commercial property owners. Renowned for her high level of attention to detail, her professionalism and integrity combined with genuine warmth, Donna has a way of making all clients feel immediately at ease and confident in her ability to look after their insurance needs.

Andrew Lawther

Account Executive

BBus (Mgt).

Andrew has been in the broking industry since 2012 with a Sydney based brokerage and joined Shortland in 2014. He completed his Bachelor of Business majoring in management in early 2018. Andrew specialises in transport, engineering and other commercial risks. Andrew has experience working with various businesses, industry knowledge, & university qualifications. Andrew has the essential tools to provide you with the insurance advice and protection your business requires.

Lonny Hawkins

Authorised Representative

ANZIIF (Snr Assoc.) CIP

After 12 year’s account management experience with CGU Insurance, Lonny Hawkins joined Shortland Insurance Brokers as an authorised representative in March 2010. Having had extensive underwriting experience, Lonny knows the key questions to ask and the best way to present a client’s insurance needs and level of risk exposure to ensure a positive and prompt outcome.

As an authorised representative, Lonny is a client’s first point of contact for all their insurance and risk management needs, from needs assessment and policy establishment through to claims management. With a preference for working with a client long term, Lonny has a reputation for going the extra mile and beyond the call of duty to provide a client with the best possible service and results. Making himself available 24/7 (his phone is rarely switched off), Lonny is rewarded for his efforts with a high level of client loyalty and referrals.

Lonny has the experience to work with clients from all industry sectors but specialises in trades, marine industry, small business, sporting groups, and not for profit groups. His preferred method of working with a client is to get to know them and their business well. In fact it is not uncommon for Lonny to don a hard hat and personally visit clients onsite to ensure he has a detailed understanding of their insurance needs and level of risk exposure.

Lonny has a way of making even the most detailed and complex insurance program straightforward to understand. His professional yet easygoing, friendly manner make all those who work with him feel at ease and totally confident in his ability to protect their interests.

Paul Jefferson

Claims Manager

Paul Jefferson brought more than 16 year’s insurance industry experience to the table when he joined Shortland Insurance Brokers in 2011. His background included stints in the travel and health insurance sectors as well as more than ten years in re-insurance, giving him an extensive and varied knowledge base. Fulfilling the key role of Claims Manager, Paul assists all Shortland Insurance clients through the claims process, from lodgement through to final payout.

Claim matters handled by Paul vary from relatively straightforward small business claims through to detailed and often highly complex claims made by national and multinational corporations. The expeditious and methodical way Paul handles each claim perfectly complements the careful planning undertaken by Shortland Insurance Client Managers when establishing the Insurance Program at the outset.

While the very nature of incidents that result in an insurance claim can be both unpredictable and stressful, Paul works hard to minimise the impact on a client’s business operations. An outstanding communicator with strong negotiation skills, Paul is renowned for his ability to handle disputes and liaise in a professional and appropriate manner with all parties concerned, including lawyers, loss assessor, clients & the Ombudsman if necessary.

Marisa Ball

Director

Marisa is our financial controller which includes remitting our clients’ premiums to insurers, reconciling our financial transactions and paying salaries.

Jacki Hall

Authorised Representative

Dip of Insurance Broking

Jacki joined Lonny Hawkins at Shortland Insurance Brokers in 2019 to help manage the growing portfolio. Jacki has had extensive underwriting and claims management roles within the insurance industry for over 30 years, including 11 years office manager for General & Life Insurance / Financial Planner, 13 Years underwriting experience with one of Australia’s largest insurers, 10 years as a broker managing a portfolio of clients and handling claims.

Jacki’s experience within the industry allows her to make the right decision quickly and to ensure the best outcomes are made for her clients. Clients, underwriters and colleagues alike, regard her very highly due to her high level of attention to detail and professionalism. Jacki is rewarded for her hard work, with long standing clients who are located all over Australia.

Bailey Ives

Executive Assistant

Bailey has been working in the insurance industry since mid-2018, previously working in a large insurance firm in the Sydney CBD; he brings a new way of thinking to the Shortland team which is very refreshing and provides a new perspective on technological change.

Currently completing his Diploma of Insurance Broking, Bailey is expanding his growing knowledge of the insurance industry to help him better understand clients’ needs and intends to continue his studies into the future.

Bailey’s role at Shortland’s is assisting Andrew Ball and Andrew Lawther in servicing new and existing clients whilst establishing relationships with all clients along the way. Bailey is highly approachable and is always willing to help wherever he can.

Sharon Solomon

Receptionist/Office Administrator

Sharon Solomon joined Shortland Insurance in 2013 following more than three decades in an administrative capacity with the one company. As receptionist, Sharon is the first point of call for clients and visitors who phone or call in to the office. Her professional yet warm, friendly manner ensures all callers and visitors feel welcome and assured that their request will be handled promptly and efficiently.

In addition to her reception duties, Sharon handles all compulsory third party (CTP) Insurance needs, maintains the company database and assists other members of the team as required.

We create certainty for your future that only a family-owned business of 42 years, backed by the largest Insurance Network in Australasia can. Our team is your team in risk management.

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