Hello. How can we help?

Experiencing an accident, a burglary or some other business incident can be an anxious and frustrating time.

So our aim at Shortland is to ease the experience as best we can with a fast and simple claims service delivered by genuine people who care.

Our recommendation is always to contact us first as soon as an incident occurs and allow us to help you through the process, giving you the advice and support you need to achieve the best outcome for you and your business.

Prompt Notice

Promptly notify Shortland (or Insurers where appropriate) of all claims or circumstances which may result in a claim.

Liability: Under no circumstances must liability be admitted. All writs, summonses or demands in relation to claims should be sent to Shortland without delay.

Police:  When a criminal act has occurred or is suspected (eg, theft, malicious damage, arson), notify the nearest police station as soon as possible.

Notification

In order for us to properly assist you with your claim it is important to notify our office as soon as possible of an incident which is likely to give rise to a claim.

For all urgent matters please contact our office immediately.

Alternatively, should you wish to notify us of an incident outside our normal business hours please complete the following notification form and your client manager will contact you on the next business day.

• Insured’s name*
• Phone number*
• Email*
• Policy number (if known)
• Type of claim*
• Burglary/Theft
• Cargo/Goods in Transit
• Construction
• Fire
• Glass Breakage
• Impact
• Machinery Breakdown
• Money
• Motor Vehicle – Accident or Theft
• Personal Accident or Illness
• Pleasurecraft – Accident or Theft
• Professional Indemnity
• Public Liability
• Storm/Tempest
• Workers Compensation Injury
• Date of loss*
• Brief details of what occurred*
• Estimate of loss*
• Address where it occurred*

To complement the careful planning in establishing your Insurance Programme, it is obviously necessary that in the event of an incident which will or may give rise to a claim, a procedure must be adopted for the proper and expeditious conduct of the claim.

By carefully following this procedure, the impact on your business operations will be minimised. There are number of steps which must be taken immediately:

• Report the incident to Shortland Insurance Brokers Pty Limited by telephone, facsimile or email, wherever practicable, within 24 hours of the incident.
• Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. For example:
  • Call the fire brigade, ambulance, police or other appropriate emergency service.
  • If during business hours, ensure the evacuation, if necessary, of staff and neighbours.
  • If critical machinery fails, commence investigations to locate replacement plant or services.
  • Have a security company install boarding over smashed windows and, if appropriate, employ an overnight security watchman.
  • Remove property which is exposed to further loss or damage to a more secure place if possible.
  • Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records.
• Complete all claims documentation as soon as practicable (ensuring your ABN No. and Input Tax Credit entitlement are included) and forward to Shortland Insurance Brokers Pty Limited with any supporting documents.Whatever the circumstances of the incident, DO NOT ADMIT LIABILITY EVEN IF YOU THINK YOU ARE AT FAULT. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the Insurer’s position.

It is impossible to give guidelines for procedures to follow in every claim, simply because of the nature of accidents they cannot be predicted they do not follow set patterns.

Steadfast is an Australian cluster group of insurance brokerages which provide individual brokerages buying power to deal with the large insurance companies.

Our brokerage has a dedicated claims manager in house that can handle all your insurance claim needs, he will look after your claim from start to finish and keep you well informed through the claim process.

An insurance broker acts on behalf of the client not on behalf of the insurance company as we as the broker have your best interests in mind, and can offer you insurance products from a vast range of insurers. An insurance agent acts on behalf of one insurance company in particular and will only offer insurance products from the one insurance company they are an agent for.

Cash, Credit Card, Internet Direct Debit, Bpay & Monthly Instalments (offered by reputable 3rd party premium funding companies).

Our brokerage only deals with the large reputable Australian and International insurance companies and underwriting agencies as they have the strongest security and service and you can rely on them to be there when you need them to pay your claim.

Every business needs a broker, as they save you time, money and they allow you to sleep easy knowing your business and your personal assets are protected. A broker is able to ensure that your business is adequately covered as they understand the fine print when it comes to a broad range of insurance matters.

Public and Products Liability Insurance is VITAL to every business, as if an accident involving bodily injury or property damage occurs and you are held liable it can be extremely expensive, as the likelihood of being sued for being negligent is unpredictable it is strongly suggested that you have adequate cover.