1. Prompt Notice

    Promptly notify Shortland (or Insurers where appropriate) of all claims or circumstances which may result in a claim.

  2. Liability

    Under no circumstances must liability be admitted.

  3. Writs

    All writs, summonses or demands in relation to claims should be sent to Shortland without delay.

  4. Police

    When a criminal act has occurred or is suspected (eg, theft, malicious damage, arson), notify the nearest police station as soon as possible.